Grumblings and Gratitude
Today I've decided not to write anything ponderous and pseudo-philosophical, which is my usual staple of weekly ramblings. There are a lot of fun subjects that people in social media write about. Why can't I be like them sometimes? Rave about the best nasi lemak in town; comment on the latest 3R (race, royalty and religion) meme or just bitch about things in general?
What are the everyday things that annoy me? Let me think. I've trained myself to look at the positive side of things that I've gotten into the habit of ignoring anything that annoys me. But I do get annoyed sometimes. For example, whenever I'm driving and someone honks loudly and unnecessarily. It perturbs me but I tend to let it go immediately.
I rarely use the horn and if I do, I often apply my well-practiced staccato toot. To me the car horn is one feature that no manufacturer has gotten right. Why can't we have a polite horn--a doorbell-like sound that says 'excuse me', instead of that loud blare that screams "fuck off" or "stupid asshole"? What we need is the horn equivalent of a small and big flush, like what you see on some eco-friendly toilets. Raising your voice (or horn) should never be your default mode, well, unless you are driving in India. Then it's a different story, for there driving is a social experience. Honking is a way to announce and acknowledge the presence of others on the road.
Youtube ads used to annoy me too but I paid my way out of it by subscribing to its premium version. It's one subscription which I think is worth it because it saves one a lot of time, and spares the mind of a lot of irritating brags by self-styled gurus peddling their get-rich-quick secrets.
Some banking apps annoy me because they don't make things easy for you. Logging in is always a challenge and when you do succeed, they clutter your screen with pop-up ads and security warnings. And these days, the trend is to display accounts in a fancy carousel, which requires you to scroll horizontally. The combination of horizontal and vertical scrolling, though cool, is annoying, at least to me.
But having been a developer myself, I know how these UI decisions are arrived upon. Most product owners prioritise form over function. Product features are decided by a committee of people. They are just interested to check all the boxes which the management had decided. Developers code features blindly and unquestioningly. And when you have been viewing and testing your UI for months, you fail to see how it would look to someone using it for the first time. What does the user see first? A few things need to stand out from the clutter. These have to be the few things that the user is interested in. Do your selling later. Let the user get on with the main functions of the app.
In the brick-and-mortar world, there are service establishments that fall to the same trap of not prioritising the customer. There are some restaurants that annoyed me by serving hot tea in a paper cup, when the main course is served in nice plates and stainless steel cutlery. I can understand if you are a fast-food restaurant, but if you are charging me premium prices in a cosy dine-in place, I think it is an affront to serve hot drinks, and tea especially, in a paper cup.
At the end of the day, whenever we reflect upon all these little annoyances, we should also remind ourselves to be grateful for being able to enjoy all these little luxuries and conveniences of life. At least we are able to afford them and be able to drive, surf, bank and eat in relative comfort. Find something to be grateful about every time you grumble. You will find that Gratitude is the great dissolver of annoyances.
